Policies and Shipping
FLAT RATE for USPS First Class
I ship USPS First Class Mail which is usually 2-5 business days in the U.S. although that time is not a guarantee. Please contact me BEFORE you place your order for Express Shipping if you need your order guaranteed within 2 days.
*** Please note for U.S. packages, I send tracking information for each order. If your order is lost in the mail and has not been marked as delivered, I will work with you to rectify the situation.
FLAT RATE for USPS International First Class
I ship International First Class Mail through the U.S. Post Office. Time for delivery ranges from 1 - 8 weeks. Items may be delayed in customs in the country of the Buyer. BUYER IS RESPONSIBLE FOR ALL FEES, TAXES, DUTIES AND/OR CUSTOMS IN THEIR RESPECTIVE COUNTRY. Please include this as part of your cost when placing an order. It is the Buyers responsibility to know the policies in the country that they want their package delivered to.
***IMPORTANT** PLEASE DO NOT LEAVE INSTRUCTIONS ON YOUR ORDER ASKING FOR DELIVERY ASAP AND A DATE THAT YOUR ITEM NEEDS TO ARRIVE BY. Please see my policies for shipping information. Your order will ship in 1-5 business days. If you need it sooner, I will make every effort to fulfill special requests, however I need to be contacted BEFORE your order is placed. Thank you for your understanding on this matter.
REFUNDS AND EXCHANGES:
Returns are accepted within 10 business days of confirmed receipt of the item, buyer must contact me through email and send the item back immediately. Returns are subject to a 20% restocking fee. I will refund the cost of the item minus 20% and shipping. The buyer is responsible for shipping. Please contact me if you are not satisfied with your purchase.
Credit cards and paypal accepted. Cancellations must be made before item is shipped.
Items ship 1-5 business days of receiving an order. Allow 4-7 days before shipping if paying by e-check, it must clear before I ship your item.
All rights reserved. All designs, photos, logo and descriptions are property of BlueStoneRiver and may not be reproduced without written permission from the owner of BlueStoneRiver.
I use strong elastic to make the bracelets. (The best I could find). However accidents happen, please let me know if you experience a break, I will be happy to fix it for you. I want you to enjoy your purchase for a long time.
CHOOSING A SIZE: Sizes are actual wrist measurement, not the length of the bracelet. Please measure your wrist and order that size for a snug fit or the next size up for a looser fit. If you need an in between size, simply write a note in your order.
CHILD SAFETY: The jewelry offered in this shop is for adult use only. DO NOT LET CHILDREN PLAY WITH OR PUT ANY ITEMS IN THEIR MOUTHS THAT ARE PURCHASED FROM BLUESTONERIVER.
Please note that the materials used in my products originate from all over the world, this includes China, Africa, Czech Republic, U.S, Canada, India, Phillipines and many more places.
LEAD, NICKLE AND CADMIUM:
I make every effort when buying supplies to verify the materials used in each item. I have to rely on my suppliers and wholesalers to list that the materials are lead, nickle and cadmium free. I cannot guarantee that all of the metals do not contain these elements as I do not manufacture them. With that said, please do not let children or adults put items in their mouths.
CUSTOM ORDER POLICY:
I am happy to do custom orders, however your purchase must be made before I make your bracelet. You will receive photos of your bracelet for you to approve before I ship it. I will make changes as requested. Thank you for understanding this policy as a lot of work goes into custom design and I need to have a commitment (purchase) before I begin working on it.